Returns and Refunds Policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

-Any item not in its original condition, is damaged or missing parts for reasons not     due to our error 
- Any item that is returned more than 30 days after delivery

 

REFUNDS

Once your return is received and inspected, we will send an email (to the email ) that was provided to us at checkout) to notify you that we have received your returned item. We will also notify you of the refund amount (If applicable) that will be processed to the original method of payment.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bratsmack.com.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at info@bratsmack.com and we will reply with exchange instructions.